Thank you for choosing ELIIYTEPET LLC. We are committed to providing our customers with fast, safe, and reliable delivery services. Please read the following shipping policy carefully before placing your order.
Shipping from the US
All pet supplies sold by ELIIYTEPET LLC are shipped from our US warehouse to ensure customers receive their goods faster.
Shipping Region: United States
Delivery Area: US (Delivery times may be slightly longer in some remote areas)
Order Processing Time
All orders will be processed after successful payment.
Order Processing Time: 1-3 business days
Orders placed on weekends and public holidays will begin processing on the next business day.
Processing times may be longer during promotional events or peak order periods.
After your order is shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Time
Under normal circumstances:
Delivery Region Estimated Shipping Time US Domestic 3-7 business days Remote areas may take longer.
Actual delivery time may vary due to weather, holidays, logistics company arrangements, or other unforeseen circumstances.
Shipping Information
Free shipping is available for some items.
The exact shipping cost will be displayed on the checkout page.
If applicable, shipping fees will be reduced according to the promotion rules.
Customers can view the final shipping cost before payment.
Logistics Tracking
After your order is shipped, the system will automatically send a tracking notification email.
Customers can track their package's delivery status in real time via:
Order Account Page
The tracking number in the shipping confirmation email
If you do not receive tracking information, please contact our customer service team for assistance.
Delivery Address Requirements
To ensure successful delivery, please ensure:
The recipient's name is accurate;
The delivery address is complete and correct;
The postal code and contact phone number are correct and valid;
A address where you can receive packages is provided.
Customers may be responsible for any additional costs incurred due to incorrect address information resulting in delivery failure, delays, or returns.
Signing for Delivery Instructions
Upon receiving your package, please check the following immediately:
The outer packaging is intact;
The quantity of goods is correct;
The goods are undamaged.
If you encounter any issues, please contact our customer service team as soon as possible after signing for the package and provide relevant photos for processing.
Logistics Delays
The following situations may cause delivery delays:
Extreme weather
Natural disasters
Peak holiday seasons
Carrier delays
Incomplete address information
Other force majeure events
For logistics delays beyond our reasonable control, ELIIYTEPET LLC will actively assist in the investigation but will not be liable for any indirect losses arising therefrom.
Lost or Damaged Packages
If your package is found to be:
Damaged in transit;
Logistics information not updated for an extended period;
Showing as signed for but goods not received;
Please contact customer service immediately and provide:
Order number;
Recipient information;
Relevant photos or description.
We will verify with the logistics carrier and assist in resolving the issue.
Thank you for choosing ELIIYTEPET LLC. We are dedicated to providing you and your pet with excellent shopping and delivery services. 🐾🚚