Thank you for choosing ELIIYTEPET LLC. We value every customer's shopping experience and are committed to providing satisfactory after-sales service. If you are not satisfied with your purchase of pet supplies, you can apply for a return or refund according to the following return policy.
30-Day Return Guarantee
We offer a 30-day return guarantee.
You can apply for a return within 30 days of receiving the goods.
Opened Items Can Be Returned
To give our customers peace of mind, ELIIYTEPET LLC offers the following:
✅ Unopened items can be returned.
✅ Opened items can be returned.
✅ Trial-tested items can be returned.
As long as the goods are not severely damaged, contaminated, or unable to be resold due to human error, we will process your return request based on the actual situation.
Returnable Circumstances
Including but not limited to:
Receiving the wrong item
Item has quality issues
Item damaged during shipping
Item is clearly not as described
Customer changed their purchase decision after purchase
Item does not meet personal expectations
Non-Returnable Circumstances
The following situations may prevent returns:
Item is damaged by the customer
Item has been intentionally damaged or modified
Return period has exceeded 30 days
Key accessories are missing and cannot be replaced
Special items subject to legal restrictions on returns
For special circumstances, please contact customer service for confirmation.
How to Apply for a Return
Please follow these steps to apply for a return:
Step 1: Contact Customer Service
Please send an email to customer service at:
sharsmainehawkins@eliiytepet.net and provide:
Order Number
Purchaser's Name
Item Name
Reason for Return
Item Photo (if applicable)
Step 2: Return Address
1315 W 5th St Roanoke Rapids, NC 27870
Please do not return the item directly.
After receiving your application, our customer service team will provide you with the latest and correct return address and return instructions. Step 3: Return the Goods
After obtaining return authorization, please return the goods to the address provided by customer service.
It is recommended to keep:
Track number
Shipping receipt
Logistics record
For future inquiries.
Refund Processing
After receiving and approving the returned goods:
The refund will be processed within 3-7 business days;
Refund will be sent to the original payment method;
You will receive a refund confirmation notification.
The arrival time may vary depending on the bank or payment institution.
If the reason for return is:
Damaged goods
Wrong goods sent
Product quality issue
Return shipping costs will be borne by ELIIYTEPET LLC.
Returns due to non-quality issues
If the return is due to personal reasons, such as:
Dislike
Wrong goods purchased
Change of purchase decision
Return shipping costs are usually borne by the customer.
Refund Scope
Returned orders that meet the eligibility criteria will receive:
Refund of the purchase price
Refund of paid taxes (if applicable)
Shipping fees will also be refunded if the return meets the quality issue return criteria.
Contact Us
For returns, refunds, or after-sales inquiries, please contact us:
Email: sharsmainehawkins@eliiytepet.net
Phone: 7433004775
ELIIYTEPET LLC is committed to providing you and your pet with high-quality products and attentive service. Thank you for your trust and support! 🐾🐶🐱