Welcome to ELIIYTEPET LLC (hereinafter referred to as "we," "the Company," or "ELIIYTEPET LLC"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when you visit our website, purchase pet supplies, or interact with us.
By using our website and services, you consent to the information processing described in this Privacy Policy.
1. Information We Collect
To provide you with products and services, we may collect the following types of information:
1.1 Information You Voluntarily Provide
When you:
Create an account
Place an order
Subscribe to email newsletter
Contact customer service
Participate in promotional activities
Submit reviews or feedback
We may collect:
Name
Email address
Phone number
Shipping address
Billing address
Payment information
Account login information
Other information you voluntarily submit
1.2 Automatically Collected Information
When you visit the website, we may automatically collect:
IP address
Browser type
Operating system
Device information
Website visit time
Browsing history
Click behavior
Source website information
Cookie data
2. How Information is Used
The information we collect may be used for:
Processing and completing orders
Providing customer support services
Arranging product delivery
Sending order confirmations and logistics notifications
Processing refund and return requests
Improving website functionality and user experience
Preventing fraud and ensuring transaction security
Conducting market analysis and business optimization
Sending marketing information (you can unsubscribe at any time)
Complying with legal and regulatory requirements
3. Payment Information Security
To ensure transaction security:
All payment transactions are processed through secure payment service providers. We do not store complete bank card information.
The payment process is protected by industry-standard encryption technology.
Third-party payment institutions will process relevant payment data according to their own privacy policies.
4. Cookies and Tracking Technologies
Our website may use cookies, pixel tags, and similar technologies to:
Remember user preferences
Save shopping cart information
Analyze website traffic
Improve website performance
Optimize ad display
You can refuse cookies through your browser settings, but some website functions may be affected as a result.
5. Information Sharing
ELIIYTEPET LLC will not sell, rent, or trade your personal information.
We may share necessary information in the following situations:
5.1 Service Providers
Including:
Payment processing institutions
Logistics and delivery companies
Cloud service providers
Data analytics service providers
Customer service platforms
These partners may only use relevant information to the extent necessary to fulfill the services.
5.2 Legal Requirements
We may disclose information in the following circumstances:
Legal and regulatory requirements
Court orders
Government regulatory requirements
To protect the company's legitimate rights and interests
To investigate suspected illegal activities
6. Data Storage and Protection
We take reasonable technical and administrative measures to protect your information, including:
SSL encrypted transmission
Secure server storage
Access control
Regular security monitoring
Risk assessment and protective measures
Nevertheless, internet transmission cannot be guaranteed to be 100% secure, therefore we cannot absolutely guarantee data security.
7. Your Privacy Rights
Under applicable law, you may have the following rights:
Access to your personal information
Correction of inaccurate information
Deletion of personal information
Restriction or objection to data processing
Obtain a copy of your data
Withdrawal of marketing authorization
Filing a privacy complaint
To exercise the above rights, please contact us.
8. Children's Privacy
Our products are sold to general consumers and are not specifically targeted at children under the age of 13.
We do not knowingly collect children's personal information. If we discover that a child has provided information without authorization, we will delete the relevant data promptly.
9. Third-Party Websites
This website may contain links to third-party websites.
We are not responsible for the content, services, or privacy practices of third-party websites. We recommend that you review their privacy policies when visiting such websites.
10. Data Retention
We will retain your information for the period necessary to achieve the purposes described in this policy, including:
Order Management
After-sales Service
Tax and Financial Records
Legal Compliance Requirements
When relevant information is no longer needed, we will take reasonable steps to securely delete or anonymize it.
11. International Data Transfer
Due to business operation needs, your information may be transferred, processed, or stored on servers and service facilities outside your country or region.
We will take reasonable steps to ensure that the relevant data is properly protected and complies with applicable legal requirements.
12. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time.
In the event of significant changes, we will post an updated version on the website with the updated effective date. We recommend that you review this policy periodically to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy, how personal information is handled, or our data protection measures, please contact us:
Customer Service Email: sharsmainehawkins@eliiytepet.net
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (excluding public holidays)
We will process your inquiries and requests as quickly as possible and are committed to protecting your privacy and data security.